Solid Solutions respects your privacy. This policy explains what information we collect through this website, why we use it, who may process it and how you can contact us about it.
Questions about this policy can be sent to contact@teamkrope.com.
Information we collect
When you submit the contact form, we collect your name, email address, company name if supplied, selected service and project message. If you contact us directly by email or WhatsApp, we receive the information you choose to share in that conversation.
Our hosting provider may process technical information such as IP address, browser type, device information, requested pages and access times in standard server logs. This helps deliver and secure the website.
How we use information
We use enquiry details to read and respond to your request, discuss requirements, prepare a proposal where requested, and keep a record of our business communication. Technical logs may be used to operate, troubleshoot and protect the website.
We do not sell contact details or use contact form submissions for unrelated marketing. We do not make automated decisions about visitors based on form submissions.
Basis for processing
Where a legal basis is required, we process enquiry information to take steps requested before entering a contract and for our legitimate interest in responding to business enquiries. If a different basis is required for a particular activity, we will provide the relevant information at the time.
Email, database and service providers
A contact form submission is delivered to our team through an SMTP email service and, after email delivery, saved to our MySQL database. The form uses the sender address you provide as the reply-to address so we can respond. Hosting, email and database providers process information only as needed to provide their services.
We may share an enquiry internally with team members who need it to prepare a response or deliver a project. We may also disclose information if required by law or to protect the website and its users.
How long we keep information
We keep enquiries and related correspondence for as long as reasonably needed to respond, manage a potential or active project, maintain business records, and meet legal obligations. We review records periodically and remove information that is no longer needed. You can request deletion of your enquiry using the contact details below, subject to any record we must retain.
Security
We use reasonable technical and organisational measures to limit access to enquiry records and protect them from unauthorised access, loss or misuse. No website or internet transmission can be guaranteed completely secure. Please avoid sending passwords, payment card numbers or other highly sensitive information through the contact form.
External links
Our website links to client websites and WhatsApp. Those services have their own privacy practices. This policy covers only information processed through the Solid Solutions website and our direct communications.
International processing
Our hosting and email providers may process information in countries other than your own. Where applicable law requires safeguards for international transfers, we will use appropriate provider arrangements or other permitted mechanisms.
Your choices and rights
You may ask us to access, correct or delete information you submitted, or object to or request restriction of certain processing where applicable law provides that right. You can also ask us about the information we hold and how it is used.
To make a request, email contact@teamkrope.com. We may need to verify your identity before acting on a request. If you have a concern, you may also contact the relevant privacy regulator in your jurisdiction.
Changes to this policy
We may update this policy when our website, services or legal obligations change. The current version will be posted here with a revised effective date. Material changes will be highlighted when appropriate.